Privacy Policy chili88

1 Personal Information We Collect

chili88 collects personal information from members during the account registration process, platform usage and financial transactions. This data collection is necessary to provide a secure service, comply with licensing requirements and improve the overall user experience.

Categories of information collected include:

• Identity information — full name, date of birth, gender and MyKad or passport number.
• Contact information — email address, mobile number and residential address.
• Financial information — payment method details (Touch 'n Go eWallet, DuitNow, FPX online banking, crypto wallet addresses) and deposit and withdrawal transaction records.
• Technical information — IP address, device type, operating system, web browser and login session data.
• Behavioural information — game history, betting preferences and platform usage patterns.
• Identity verification documents — copies of MyKad, bank statements or other KYC documents required for compliance purposes.

We only collect information that is genuinely necessary for the purposes stated in this policy. Providing inaccurate or false information may result in account suspension or closure.

2 Purpose of Using Personal Information

Personal information collected by chili88 is used solely for the following legitimate and stated operational purposes. We do not use your data for any purpose beyond the scope of the services provided.

• Member identity verification and the KYC process to comply with international licensing requirements.
• Processing deposit and withdrawal transactions through supported payment methods.
• Account management, including password recovery, two-factor authentication and account security controls.
• Prevention of fraud, money laundering and other unlawful activities.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending important notifications related to your account, security and service updates.
• Sending marketing communications and promotional information (subject to your consent).
• Data analysis for platform, game and overall user experience improvements.
• Compliance with legal obligations and regulations under our international licence.

3 Disclosure of Information to Third Parties

chili88 does not sell or rent your personal information to any third party for commercial purposes. However, there are certain situations where we need to share your data with selected parties to enable our services to operate properly.

Third parties that may receive your information include:

• Payment gateway providers that securely process your deposit and withdrawal transactions.
• Game software and casino platform providers that operate the online games on our platform.
• Identity verification and KYC services that help verify the authenticity of identity documents.
• Cloud service and technology infrastructure providers that store and process platform data.
• Regulatory bodies and licensing authorities when required by law or licensing conditions.
• Law enforcement authorities when there is a valid court order or criminal investigation.

All third parties working with chili88 are required to comply with data protection standards equivalent to our own privacy policy. We carry out ongoing monitoring of these parties to ensure their compliance.

4 Cookies and Tracking Technologies

The chili88 platform uses cookies and similar tracking technologies to improve your experience, maintain login session security and understand how users interact with our website. The use of these technologies is standard practice in the online services industry.

• Session cookies — required to maintain your login status and session information while you are actively using the platform.
• Preference cookies — store personal settings such as display language, currency and interface layout.
• Analytics cookies — collect aggregated data on usage patterns for platform improvement purposes.
• Security cookies — detect suspicious activity and protect your account from unauthorised access.

You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect the full functionality of the chili88 platform, including the ability to log in or access some features.

5 Data Security Measures

chili88 implements multiple layers of technical security and strict operational procedures to protect your personal information from unauthorised access, loss, alteration or disclosure. We treat data security as a primary responsibility to each of our members.

• SSL/TLS encryption for all data transmission between your device and our servers.
• Password storage using industry-standard cryptographic hashing algorithms — no passwords are stored in plain text.
• Role-based access control (RBAC) that ensures only authorised staff can access sensitive information.
• Periodic security audits by independent third parties to identify and address system vulnerabilities.
• Continuous account activity monitoring to detect and prevent fraud attempts.
• Established incident response procedures to handle any data breaches promptly.

6 Your Rights as a chili88 User

As a chili88 member, you have certain rights regarding the personal information we hold. We respect these rights and aim to process any requests within a reasonable timeframe.

• Right of access — you may request a copy of the personal information we hold in relation to your account.
• Right of rectification — you may request that we correct information that is inaccurate or incomplete.
• Right of erasure — in certain circumstances, you may request the deletion of your personal information, subject to record-keeping obligations required by law.
• Right to restrict processing — you may request that we limit how your information is used in certain situations.
• Right to object — you may object to the processing of your information for direct marketing purposes at any time.
• Right to data portability — you may request that your data be provided in a machine-readable format.

To exercise any of the above rights, contact the chili88 customer support team via live chat or email. We will process your request and respond within the timeframe required by applicable law.

7 Data Storage and Retention

chili88 retains your personal information for as long as your account is active or as long as needed to provide services. In the context of online gambling licensing, there are specific legal requirements regarding record retention periods that we must comply with.

• Financial transaction records are kept for the minimum period specified by licensing requirements and anti-money laundering laws.
• Identity verification and KYC documents are kept throughout the period the account is active and for a set period after account closure.
• Communication logs with the customer support team are retained for quality monitoring and dispute resolution purposes.
• Technical data and system logs are kept for a limited period for security and technical troubleshooting purposes.

Once the retention period expires and there is no legal requirement to continue storing the data, your information will be securely deleted from our systems using industry-approved methods.

8 Changes to This Privacy Policy

chili88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our service practices, legal requirements, or technology. All changes will take effect immediately upon being published on our website.

When there are material changes to this policy, we will notify members via their registered email or through a prominent notice on the platform. Continued use of chili88 services after such changes are published will be considered your acceptance of the updated policy.

It is your responsibility to review this policy periodically. The date of the most recent update is always displayed at the top of this page for your reference.

9 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, the chili88 team is ready to help.

• 24/7 live chat — reach us directly through the live chat function available on the chili88 platform.
• Support email — send your privacy enquiries to [email protected] and we will reply within a reasonable timeframe.

Our customer support operates 24 hours a day, 7 days a week in Malay and English. Please include your account number and full details of your enquiry so we can provide accurate and effective assistance.